I was asked to help "make all products easier to use" and develop a strategy to provide a consistent UI/UX as well.The first product I started redesigning first was the vehicle fleet maintenance application which in its current state only offered a non responsive desktop application.
The samples displayed here show the near final creative for the overall design. Part way through this project, I was asked to also develop a companion mobile app for this product (mobile app design samples also displayed here).
There were several challenges to overcome including: no documented user research or persona profiles, and internally the organization had no experience with UX research methods or processes.
Solving challenges included: working with product manager, customer support to understand the most common and/or critical tasks users require support for; recommending and documenting user research methods and processes; developing UX research tests and participants; working directly with users throughout UX research testing and concept validation; internally socialization and education regarding UI/UX design in general, user centered design; UX research, and other areas.
